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Refund and Returns Policy
eliminate
You can cancel the order within 48 hours after placing it. The refund will take 3-5 business days to reach your original payment account.
return
Our policy is valid for 7 days. If the order has been successfully shipped for more than 7 days, unfortunately we are unable to provide you with a refund or exchange.
To qualify for a return, your item must be unused and in the same condition as it was received. It must also come with the original packaging.
In order to complete your return, please note that you must provide us with detailed information about the return package (returned item, shipping company, tracking number, tracking receipt, etc.). We will issue a refund after receiving and inspecting the return package.
If your order receives’ free shipping ‘, the shipping fee will be deducted from the refund amount during’ returns and refunds’.
In some cases, only partial refunds are allowed (if applicable):
Any item that is not in its original state is damaged or missing parts due to reasons beyond our control.
Any product returned after 7 days of delivery.
Refund (if applicable)
After receiving and checking your return, we will send you an email notifying you that we have received your return. We will also inform you whether the refund has been approved or rejected.
If approved, your refund will be processed and within a certain number of days, the refund amount will be automatically transferred to your credit card or original payment method.
Delayed or missing refunds (if applicable)
If you have not received the refund yet, please check your bank account again first.
Then contact your credit card company, your refund may take some time to be officially credited.
Next, please contact your bank. Refunds usually require some processing time.
If you have completed all the above operations but have not received a refund, please contact us: [email protected]
Discounted products (if applicable)
Only products at normal prices can be refunded, unfortunately, discounted products cannot be refunded.